Insights. Advice. Impact.
You want to create an exceptional customer experience. We're here to help. We provide the insights and actionable recommendations you need — whether you are launching a new product or evolving an existing one. We do this by bringing together the right expertise combined with the toolsets best suited to your product, customers, and situation.
UX Research
Our extensive toolset for the insights and results you need:
Exploratory:
• Ethnography
• Contextual interviews
• Ideation / conceptual design
Early Development Stage:
• Persona development
• Customer journey mapping
• Diary studies
• Field research
Mid / Late Development State:
• Card sort / tree testing
• Iterative Agile UX testing
• Usability testing
• Beta program analysis
• Accessibility
Post Launch:
• Analytics / heat maps
• A/B testing
UX Strategy & Design
Think of us as an extension of your internal design team:
Pre-design Planning:
• Strategic / competitive exploration
• UX brainstorming
• IA analysis / content strategy
Interaction Design:
• Workflow / task analysis
• Wireframe prototyping
Visual Design:
• Pixel-level design
• Redlines
• CSS support
• Styleguides
• Design reviews
Market Research
Our research expertise extends into market research:
Quantitative Research:
• Concept testing
• Product feature exploration
• Persona characteristic exploration
• Design of large scale surveys
• Survey hosting / programming
• Data cleaning / processing
• Data analysis / reporting
Qualitative Research:
• In-depth interviews (IDIs)
• Out of box testing
• Structured brainstorming
• Focus groups
• Online forums
“Thank you again for being a part of our UX design effort. We couldn’t be more excited about this leap forward for us, and we thank you for the role you’ve played in it!”