We love to share our usability and customer experience knowledge! Based on client requests we have developed two user-focused workshops that we can bring to your team.
Our usability workshops are designed for internal development teams and cover best practices around ensuring complex websites and online products are user friendly. The focus is on the importance of frequent user input – based on the concept that every dollar invested in user-centered design results in double the return in savings from increased acceptance to decreased training and support calls.
Customer Experience Workshops
Customer experience workshops bring our user researchers together with your customer-facing staff. We explore the broadest possible range of customer issues and look for ways that your website or web application could be improved to address the customer concerns. The result? Fewer customer support calls and lower customer support costs.